Refund policy

Return & Refund Policy

We want you to love your CozyFur pieces. If something isn't right, we're here to help.

Eligibility for Returns
You may request a return within 3 days of receiving your order. Items must be unused, unwashed, and in their original packaging with tags attached. For hygiene reasons, we cannot accept returns on items that show signs of use.

Damaged or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, contact us within 48 hours of delivery with photos of the item and packaging. We will offer a free replacement or full refund.

How to Request a Return
Contact us via WhatsApp with your order number and reason for return. Once approved, we'll arrange pickup through our shipping partner or provide return instructions.

Refunds
Approved refunds are processed within 5–7 business days after we receive and inspect the returned item. For Cash on Delivery orders, refunds are issued via bank transfer or mobile wallet.

Non-Returnable Items
Items purchased as part of a final sale or promotional bundle are not eligible for return unless defective.

Questions? Reach out to us anytime via WhatsApp.